How to Show Appreciation for Your Patient Participation Group (PPG) This Festive Season

As the festive season approaches, it’s a wonderful time for practices to reflect on the invaluable role of Patient Participation Groups (PPGs). PPGs play a critical part in shaping patient-centred care, connecting practices and the community they serve. Expressing appreciation for these dedicated volunteers can foster lasting relationships and boost morale within your PPG.

1. Personalised Thank-You Messages

Begin with something simple yet impactful: a personalised message. Whether handwritten or through a thoughtful email, a thank-you note highlighting each member’s unique contributions can go a long way! Mention specific initiatives or ideas that PPG members championed over the year. When people feel seen and valued, they’re more likely to stay motivated and engaged.

2. Host a Festive Gathering

If feasible, consider organising a festive gathering, virtual or in person, to celebrate your PPG members. This could be a low-key coffee morning or a holiday lunch where members can socialise and unwind, without the pressure of an agenda. If a gathering isn’t practical, consider arranging an interactive festive session during your December meeting where everyone can come together and reflect on the year.

3. Highlight Achievements in a Year-End Update

This is an ideal time to recognise the tangible impacts of your PPG’s work. Create a summary or “highlights reel” of the year’s accomplishments, detailing how your PPG's input helped drive improvements in patient care and practice operations. Consider sharing it on your practice’s website or social media channels, and spotlight specific PPG initiatives that made a real difference.

4. Organise a Charity Collection

The holiday season often brings a desire to give back. Consider organising a small charity collection in collaboration with your PPG members. This could be as simple as collecting for a local food bank or organising donations for a children’s charity, something that reflects the values of both the practice and the PPG. Joint community-oriented projects not only reinforce the group's purpose but also enhance visibility within the community.

5. Send a Small Holiday Gift or Card

A small token of appreciation (a card, a plant, or a holiday-themed gift), can serve as a heartfelt gesture. It doesn’t have to be elaborate or expensive; the intention matters most. Sending something tangible to PPG members shows that your practice recognises their time and commitment.

6. Offer Early Access to New Initiatives

If your practice is planning to introduce new services, resources, or diagnostic tools (such as a PPG evaluation tool) in the new year, give your PPG members early access or an exclusive first look. This empowers them to feel like a valued part of the practice’s progress, and they’ll appreciate being trusted with something new.

7. Invite Feedback for the Upcoming Year

A gesture of appreciation can also include asking for feedback on how you can support the PPG better in the coming year. Holding a dedicated feedback session, either in person or through an online form, demonstrates your commitment to fostering a strong, collaborative partnership. It also gives your PPG members a voice in shaping how they’ll engage with the practice moving forward.

By taking these steps, you not only show gratitude but also strengthen your PPG’s connection to the practice. Here’s to a season of appreciation, connection, and new opportunities for your Patient Participation Group!