Welcome to HCI
Meet our Founder; Lucy.
Lucy is a Patient Services Manager from Somerset; she has a true passion for patient engagement and believes that involving patients in shaping services is an opportunity to build trust and transparency. Lucy is motivated to bridge the gap between patients and practices by working directly with those within primary care to foster meaningful engagement and collaboration.
She believes that by listening to patients and involving them in developing our practices, we can improve healthcare services in a time when our National Health Service is struggling. Lucy is dedicated to making a positive impact on the healthcare industry, and Health Connect Insights is a reflection of her commitment to improving patient care.
Lucy King established Health Connect Insights to support general practice in developing their Patient Participation Groups (PPGs) and allowing them to have a say in services provide by their general practice. Lucy's work as a Patient Services Manager has given her first-hand experience in understanding the importance of involving patients in shaping the services and support offered by her practice. She has worked closely with her own PPG and sees the gaps between what a PPG currently achieves and what they can achieve through their practices support and empowerment.
